Paying for your order before and after delivery
When you place an order with FoodByUs, at the point of check out, you pay for the order and we issue you an invoice. If you have multiple orders with different suppliers, each order incurs a separate charge and a dedicated invoice.
Sometimes, your order has random-weight items and the amount delivered is slightly different from the amount you ordered. Occasionally, your items could arrive damaged, are substituted or not delivered due to out-of-stock. When this happens:
- If delivered order value is more than what your ordered: an extra amount will be charged via your original payment method
- If delivered order value is less than what you ordered: a refund will be processed via the original payment method
Our Payment Cycle
Our payments work the same way every fortnight
You order items, you get charged and deliveries will happen throughout the week
Remember: you have 24 hours from receiving each delivery to let us know of any issues
Then, every Friday we’ll automatically charge or refund you for any random weights or other changes to your order from the previous week (Monday - Sunday)
This cycle happens automatically every fortnight and you never have to worry about it