How do I place an order?

 

You can place an order on FoodByUs after you sign up and open an account. Once you have an account and you’d like to place an order:

 

Step 1: Launch your FoodByUs sign-in page.


Step 2: Enter your FoodByUs registered e-mail address and password, then click on “SIGN IN”.

 

Step 3: Click on “SIGN IN” to access your account.

 

Step 4: Enter your FoodByUs registered e-mail address and password, then click on “SIGN IN”.

 

 

Step 5: From your dashboard, click on “Search”.

 

Step 6: Enter the postcode of your FoodByUs registered address in the pop-up window.

 

Then confirm your location.

 

Step 7: Choose and click on any product category on the search page, to start shopping.

 

Each category will open a page of suppliers who deliver to your location.

 

Note each supplier’s:

  1. Minimum order requirement (if any);
  2. Delivery fee (if any);
  3. Cut-off time; 
  4. Delivery schedule; and
  5. Delivery days

 

Step 8: Click on your supplier of choice to launch their store, and start adding items you’d like to buy from them to your cart.

 

You can also save your favourite items or those you plan to buy repeatedly by clicking on the heart beside an item’s Add button. 

 

 

Hearted items are saved to your Pantry List which works like a Wish List.

 

 

Use the Pantry List feature to save you time in finding items, especially if the supplier you’re buying from has hundreds of products in their store.

 

Step 9: When you’re done shopping, review the items in your cart, then click on the checkout button. 

 

Step 10: Enter your complete FoodByUs registered address in the address box. Then under it, click on its equivalent on Google Maps, to confirm your location.

 

Your delivery address is now set.

 

Step 11: Choose your delivery date. Click on the dropdown arrow to launch the calendar. Then click on your preferred date from those highlighted. 

 

Your delivery date is now set. Note that available delivery dates vary per supplier. 

 

Click on “Continue”.

 

Step 12: Leave your delivery instructions (if any). Be as specific as possible. Then click on “Continue”.

 

Step 13: If you have a voucher, go to “Payment” in your dashboard, then click on “apply voucher”.

 

Type in your voucher code in the box, then click on “Add”.

 

Your voucher is now redeemed.

 

IMPORTANT: If redeeming your welcome voucher, use it in your first purchase, only.

It will become invalid if you attempt to use it in your next purchase, as shown below.

 

 

Step 14: Review your order one last time.

 

Or, go straight to paying for and completing it.

 

Other helpful features when placing an order include:

 

     1. Tagging your favourite suppliers

 

 

     2. Directly contacting suppliers

 

 

     3. Asking for a sample

 

If you need more help on how to order, contact our Customer Service Team or e-mail  support@foodbyus.com.